Refunds of duplicate car parking payments are underway

Refunds of duplicate car parking payments are now underway, with 183,000 payments expected to appear in customers’ accounts by next week.

Flowbird has confirmed to the Council that on Sunday October 16, all 56,000 duplicate payments made by Mastercard were processed, with the cash expected to arrive in bank accounts during the week commencing Monday October 24.

Flowbird has also confirmed that Visa card transactions were processed last night (October 17) which will mean a further 127,000 duplicate payments being refunded to customers. These will start showing within the next five working days.

Those customers who have cancelled their bank cards, or whose bank card has expired since they made their initial parking ticket purchase, may have to wait a little longer. If the bank card is no longer valid for either of those reasons, then repayments will be rejected. The Council has been informed that its providers are working on a process to make these payments as soon as is practically possible.