Shropshire Council’s adult care services rated ‘good’

Shropshire Council’s adult care services have been rated ‘good’ by the Care Quality Commission (CQC).

The public body highlighted many areas of good service, including care, privision, integration and continuity’ safeguarding, partnerships and communities; governance, management and sustainability, and learning, improvement and innovation.

The council said it was pleased to hear from inspectors who said that many people across the county reported ‘positive experiences’ with Shropshire’s adult social care services, noting ‘improvements in their independence’ due to the care and support they received. Inspectors also heard positive feedback from unpaid carers and staff and described staff as ‘committed and passionate.’

“We are extremely pleased with the findings of the recent CQC assessment report, which highlights the strengths and dedication of our teams in delivering essential services to the residents of Shropshire,” said Councillor Lezley Picton, leader of Shropshire Council.

“Achieving a ‘good’ rating is an excellent outcome for Shropshire Council.

“Although the assessment is centred on our adult social care service, it represents a broader council effort and highlights the dedication and hard work of our teams in adult social care, public health, housing, as well as our partners. I extend my sincere gratitude to all involved.

“This assessment demonstrates our commitment to supporting independence, improving care quality, and fostering strong community partnerships to help improve the lives of the people in our community.”

Councillor Cecilia Motley, Cabinet Member for adult social care and public health, added:

“Shropshire Council remains committed to improving adult social care services, acknowledging that many people in Shropshire depend on this support. We deeply appreciate and thank our staff who have worked diligently over the past year to assist with the CQC assessment during a challenging period for the council.

“Additionally, we acknowledge the contributions of our housing, health, and voluntary and community partners in helping us deliver vital services that allow people to thrive.

“We accept there are some improvements to make, which we had already identified in our improvement plans and we are firmly committed to do this as quickly as possible as we strive to become an outstanding service.

“We will also continue to listen to the views of people who access social care, their families, and care providers to inform our work and provide the best service possible.”