![](https://mmo.aiircdn.com/13/65f2e707c33f6.png)
Welsh Water has been ordered to pay nearly 40-million pounds to customers over poor performance.
The industry watchdog found the firm misled people over its record in tackling leaks and saving water.
Ofwat says an investigation found "significant failure" in governance and management oversight at the company.
The water sector has been under intense scrutiny over leaks and raw sewage spills.